Yes, you can switch between monitors using a keyboard shortcut or the mouse, but it’s nowhere near as efficient as being able to see both of an end-users monitors and once and interact with both of them at the same time. The biggest feature missing from the package is true multi-monitor support, an option that has been promised for some time. We placed each user’s PC in individual groups, and used those groups to restrict the remote users’ access to only their respective machines. The Unattended Access Only technician option allows for virtually unlimited remote users/techs as long as they’re assigned only Unattended Access capabilities. When our primary remote access solution was found to have a serious unpatched security flaw, we deployed Zoho to our remote workers on a temporary basis. We’ve found that not only were our technicians able to avoid excessive COVID exposure inside the office, they were also more productive and able to offer support for issues that we’d previously not had the time to address. We deployed Zoho Assist Unattended Access and Remote Support in April, 2020 as a means of reducing face-to-face support interactions. So, it isn't a big deal and maybe I will learn how to better do this if it is on my end. Copy/Past on mac to windows also works perfectly if I use the right click (context menu) and select copy/paste, respectively. Other special keys work perfectly through the menus. But, when remoting from a mac to a windows pc, I have a little trouble with Cmd-C (copy) and Cmd-V (paste). This may be a training issue on my part or have to do with my web browser. After using ZA now for about 6 months, I am starting to recommend to my clients and large and small companies because I am so satisfied with the ease of use, never locks up, ease of installing on mac and windows, copy/paste capability, special key handling, plus more. The pricing plans were better for a company of our size, but I was curious as to whether it would have the features that were needed. I needed the capability to manage a small team and control user access to several systems. I purchased ZA to replace LogMeIn for remote desktop access which we had used for 6 years or more. The remote support system worked well alongside their other offerings.Ĭomentários: The ease of managing a small team and a fair price with unattended access is outstanding! We had been using the other programs they offer including CRM, Email, online drive. It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.Īlternativas consideradas:, TeamViewer, MSP360 Connect e Splashtop Remote Support It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying. There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy. There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed. The tools work well and most of the time the connection is very good. These can be grouped to make it easier for large companies. The service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. We like some features in this software and other features work better in the other system we use, but both work well at a reasonable cost price. Comentários: We use this tool alongside another to provide unattended and ad-hoc support to our customers and we also provide training over the same systems.
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